Shipping Policy
At Ma petite ombre, we strive to ensure a seamless and timely delivery process for all our customers. Our website offers a free worldwide delivery under conditions. Otherwise, delivery cost and time may depend on country destination and delivery option chosen at the check out. Please read the following information regarding our shipping policy:
Shipping Timeframe: We aim to process and ship all orders
within 2-3 working days from the date of purchase. Once the order has been
dispatched, the estimated delivery time will depend on the shipping method
selected and your location.
Shipping Methods: We have partnered with La Poste, the
leading postal service company in France, to manage the delivery of your
orders. We ensure the safe and efficient delivery of your orders. You will have
the option to choose from various shipping methods during the checkout process,
with shipping costs calculated based on your location and preferred delivery
speed.
Order Tracking: Once your order has been shipped, you will
receive a confirmation email containing your tracking information. This will
allow you to monitor the progress of your package as it makes its way to your
specified delivery address.
Shipping Restrictions: Please note that there may be
certain geographical restrictions that could affect our ability to deliver to
certain locations. If you are uncertain about the shipping availability for
your area, please contact our customer service team for assistance before
placing your order.
Shipping Charges: Shipping charges will be calculated based
on the weight of your order, your location, and the chosen shipping method. The
applicable shipping fees will be displayed during the checkout process before
you finalize your purchase.
Delivery Issues: In the rare event of any delivery issues
or delays, we will work closely with our shipping partners to resolve the
situation promptly. However, please note that unforeseen circumstances such as
natural disasters or public holidays may affect delivery times. During
exceptionally busy times, such as the launch of sale or Black Friday, there may
be a slight delay in delivery. In any case, it will not take more than 30 days.
For any questions or concerns about our Shipping Policy or
the status of your delivery, please feel free to contact our customer support
team at contact@mapetiteombre.com.