Return and Refunds
We hope that you are happy with your purchase. At Ma petite ombre, we want you to be completely satisfied with your purchase. We always strive to provide you with the best product. But we understand that there may be situations where it might not, please you. Please read our return and refund policy carefully:
Conditions for Returning or Replacing Products:
1. If the clothing item does not fit as expected or is not
the right size
2. If the product is perceived to be of poor quality, has
defects, or is damaged,
3. If the received product is not the one ordered
Return Timeframe:
We accept returns within 14 days of the delivery date.
While returning please ensure that the clothing is in its
original condition, unworn, unwashed, and with all its original tags attached.
Also ensure that it’s returned with its original packaging.
Once your return product is received and inspected, we will
sent you an email to notify that we have received the item. We will also notify
you whether its been approved or rejected. In case if it’s been approved, your
refund will be processed, and a credit will automatically be applied to your
original method of payment within a certain number of days.
In the event of a return, a 30% reduction from the real
price will be applied to customised orders. This deduction is intended to cover
the expenses incurred by custom orders.
Return Shipping:
You will be entirely responsible for the shipping cost
during the return of the item. The shipping costs are non-refundable. We do not
offer direct exchange for our products. If you wish to exchange an item, first
return it and place a new order of the desired item.
For any clarification on this, please contact us at contact@mapetiteombre.com.