FAQ
How do I know if my order is placed?
We will send an order
confirmation to the email address you provided as soon as your order has been
registered in our system. Please note that it may take up to an hour for this
email to be sent when the transaction must be reviewed and approved by your payment
provider. Once your order has been packaged and sent from us, you will also
receive a delivery confirmation that shows your tracking number / package ID
where you can see where your delivery is.
How do I add items to my shopping bags?
Clicking on the items you like
will take you to their unique product page, where you may choose the size,
colour, and quantity of each item. The article will be added to your shopping
bag as soon as you click the "Add to shopping bag" button after
making your choice. After identifying yourself and doing so, you can complete
your order. You can also decide to keep shopping on the website. You can always
access your shopping bag by clicking the banner at the top of the page.
Are your clothes safe for newborns?
Yes, we take special care to
ensure that our clothing is safe and gentle for newborns. We use high-quality,
soft fabrics that are specifically chosen for their comfort and suitability for
delicate skin.
Do you offer gender-neutral clothing options?
Yes, we believe in inclusivity
and offer a range of gender-neutral clothing options that are both stylish and
comfortable for all children.
How can I best care for the clothing to ensure
longevity?
We recommend following the care
instructions on the label to maintain the quality and longevity of the
clothing. Typically, this includes machine washing with similar colors,
avoiding harsh detergents, and following any specific care guidelines provided.
Can I find special occasion outfits for children in
your store?
Yes, we offer a selection of
special occasion outfits for children, including formal wear, party dresses,
and smart-casual ensembles. These outfits are designed to make your little ones
look and feel extra special for memorable events.
What if I am unsure about the sizing for my child?
We provide a detailed sizing
chart to help you select the appropriate size for your child. Additionally, our
customer support team is available to provide personalized guidance and
assistance with sizing queries.